Frequently Asked Questions

How do I place an order?

Orders need to be placed online through the Lambley Primary School webshop – www.e.print-co.com/lambley-primary-school. Once you have completed your shopping, please select ‘proceed to checkout’ and fill out your billing details. Payment is made by debit/credit card or Apple Pay through Stripe. All major cards are accepted. Once you have completed your details, you can ‘place order’.

If you are having any problems, please call 0115 990 2881.

How can I check sizes?

Please check sizes carefully, using the size guides on the webshop, and where possible use a tape measure. For chest measurements hold the tape measure around your child’s torso, just underneath their armpits. Where the tape measure joins, this is your child’s ‘chest to fit’ size.

How long will my order take?

The uniforms are embroidered and printed to order, so please allow 5-7 working days. During busier times such as the start of a new term when we receive an influx of orders, please allow 7-10 working days. We are closed bank holidays and public holidays.

Can I make a change to my order?

If you need to make a change to your order, please let us know as soon as you can and within 24 hours of placing your order. Please email us at andy@print-co.com.

How will my order be delivered?

Small orders are sent Royal Mail First Class with proof of posting, and larger orders are sent by Courier. We’ll let you know once dispatched so you know when to expect delivery. Unless your order fits through your letterbox, someone will need to be home to take delivery. If you are happy for your parcel to be left in a safe place, please indicate this in the ‘additional information’ box during checkout.

Can I collect instead of pay delivery?

I’m afraid you aren’t able to collect from us. Small orders are sent Royal Mail First Class with proof of posting, and larger orders are sent by Courier. We’ll let you know once dispatched so you know when to expect delivery.

What if I’m not going to be in?

Small orders (1 or 2 items depending on size) will be delivered via Royal Mail. If you’re not home, you should find a calling card has been left with instructions for you. Usually you can collect from your local depot/sorting office and this information will be on your card. Larger orders will be sent via courier. If you are not home, please read the instructions on the calling card left for you. Usually the courier will attempt a second delivery the following day, or you can call the depot and arrange to collect later that day or the next day if you prefer.

If your order is returned to us, we will contact you to arrange re-delivery. Please note this will incur an additional delivery charge.

I can’t find what I’m looking for, what do I do?

We will be adding new items throughout the year in accordance with the school’s request. Please call us on 0115 990 2881 if you have any requests and we will be sure to feed this back to the school.

What is your Returns Policy?

Decorated items that have been embroidered or printed to order, just for you, are exempt from exchanges or refunds. Please check sizes carefully, use the size guides on the webshop, and where possible use a tape measure.

My item is faulty, can I exchange it?

Of course. Please let us know by email as soon as you can, within 30 days of receiving your order. Describe the fault in as much detail as possible and include photos where you can. We will ask you to return the item to us, unworn, and once examined and authorised we will refund any postage cost and arrange a replacement for you.

I have received the wrong items, what do I do?

Please do not allow your child to wear any incorrect items you may have received in error. Notify us of any mistakes within 7 days. We will contact you to arrange a return. If applicable we will refund any postage cost and arrange a replacement for you as soon as possible.